WARNING: Please DO NOT DEPOSIT ANY DIGITAL ASSETS THAT ARE NOT SUPPORTED BY OUR EXCHANGE.
Paxos supports USDP (ERC20), BUSD (ERC20), PAXG (ERC20), ETH, BTC, BCH & LTC digital asset deposits only.
The deposit will not be returned if any of the following occurs:
- The token is not an ERC20 token
- The deposit was made to an address that Paxos does not own or control
Unsupported token returns will be processed once monthly, generally in the first business week of the month. This is not a guarantee that Paxos will or will not be able to return your unsupported token deposit. This service is done as a courtesy to our customers and Paxos is under no obligation to return unsupported token deposits.
Assuming the tokens are returnable, Paxos will charge a flat fee of $1,000 USD (to be paid in USDP or BUSD) plus any relevant gas fees to return these assets due to the complexity of the return.
If you need help with token deposits that are not supported by Paxos, please submit a ticket here along with the relevant transaction hash of the transaction.