Have you, at minimum, begun registering for a Paxos account?
Please select the checkbox if the email address written above matches the email address associated with your Paxos account.
Enter the email address that is registered to your Paxos account
Select your customer type from the dropdown selected. This should correlate with the Paxos account you're inquiring about.
Select an option from the dropdown that best describes your reason for reaching out
Enter your full name in the space provided. You can enter your full name by entering your first name and last name with a space separating. Example: "Jane Doe"
Select as many options that are applicable from the dropdown that best describes what you're looking for
Select your current country of residence from the dropdown provided. This will allow Paxos customer support to provide you a more prompt response.
Select as many options that are applicable from the dropdown that best describes which products you're reaching out about
Select your most frequently used browser from the dropdown provided
Select the date of the last occurrence of your reported issue in Coordinated Universal Time (UTC)
Select your most frequently used device type from the dropdown provided
Select an option from the dropdown that best describes your reason for reaching out. Please note that we do not support FIX for market data at this time.
Please confirm if the name on your Paxos account is the same name listed on the identification document that you submitted during registration.
Fill out the crypto asset type of the missing transaction in the space provided. Example: Bitcoin (BTC).
Fill out the amount of the transaction that you're inquiring about in the space provided
Select the date the transaction was sent from your bank account, Paxos account or external wallet
Provide the full transaction hash in the space provided. You can confirm your transaction hash here - https://etherscan.io/ On Etherscan.io, enter the transaction Hash in the search bar at the top right hand corner and click search. The sending platform should have your unique transaction hash for this transfer, an 0x is what the transaction hash starts with and has a total 66 characters e.g. [0xf92b206398608e975994fa880ffbc66b129e0eb06d50ee9b72bceb7bec15e0ee]
Please confirm if you have read through the Paxos User Guide prior to submitting this ticket. If you have not, you may receive a more prompt solution by visiting the Paxos User Guide prior to submitting your customer support ticket. User Guide: https://help.paxos.com/hc/en-us
Please enter the details of your request, ensuring to send any sensitive information (e.g.: PII, wire details) as attachments. A member of our support staff will respond as soon as possible.
