How do I get back into my account?
There are a few steps involved to get back into your Paxos account if you've been locked out.
1. Please submit a request to through our support team
- Submit a ticket through our help center with the subject line "Account Disabled"
- Input your preferred email
- Indicate "Yes" if you have you registered for a Paxos account
- Check the box if your email address written above matches your Paxos registered email address.
- Enter your Paxos registered email address
- If you don't have access to that email, please indicate that in the Description field
- Indicate if you are a retail or institutional customer
- Select Account Request as the Ticket Type
- Select Reactive Account as the Account Request type
- Ensure the subject is "Account Disabled"
- Write any additional details that you feel may expedite your account being re-enabled.
2. Wait for a response from our team
- Please respond to our team's inquiries as accurately and as soon as you can to ensure that your account can be reactivated.