Paxos requires 2-step verification, known also as 2-factor (2FA) or multifactor authentication (MFA), as an added security layer in addition to your username and password.
With 2-step verification, you'll need to provide a unique verification code in addition to your username and password.
Resetting your MFA
In order to disable your MFA device, please submit a support ticket with the subject line: "Disable MFA."
I want to use my new mobile device instead and still have my old mobile device
In order to disable your MFA device, please submit a support ticket with the subject line: "Disable MFA."
I no longer have access to my old mobile device
If you no longer have access to your old mobile device, you will need to disable your MFA device, please submit a support ticket with the subject line: "Disable MFA."
My codes aren't working
If your MFA is not syncing or not accepting your pin ID, please try the following troubleshooting tips:
- Ensure you are entering the code before the code times out or refreshes
- The code you are entering is a 6 digit code with no spaces
- Check that the clock on your device is set to the correct timezone. An incorrect clock can cause codes to be out of sync. Your device is using automatic time settings (most likely case for Android users)
If these troubleshooting tips do not resolve your issue, please submit a support ticket to disable your MFA device and add a new one.